Your questions, answered.

Yes. Sign in or create an account in the customer portal, then choose your plan or product and complete your order.

Yes. You can select one arch or both arches when creating your subscription in the customer portal. Review your selection and plan details before payment.

Prices and plan details appear in the customer portal after you select your plan and the required arch. You can review the order before confirming payment.

You can select a previous scan when it is available for your case in the renewal options. If a new scan is needed, you can select a clinic during your subscription order.

When selecting a new scan during your subscription order, choose from the clinics available in the customer portal and check the visit details in your account.

Check your account for options to bring your next shipment forward. If the option you need is unavailable, contact support to review your subscription.

Use Report a problem in the customer portal, describe the issue and attach any available photos. The team may request a clinic examination or more information to determine the appropriate resolution.

Browse the Products page, then select Order product to visit the customer portal store and complete your purchase.

Expected dates appear in your order or subscription details. Dates are estimates and may be affected by manufacturing, inspection, or the carrier.

Sign in to the customer portal and open the relevant order or subscription to view its status and available shipping details.

Eligibility and the calculation depend on shipment status and the services and products already provided. An estimate appears before confirmation, and the final amount is approved after review under the policy.

Submit a support request in the customer portal with your order or subscription number, a clear description, and any useful photos. Do not send payment card details or your password.