1. Data we collect
- Contact and account information such as name, mobile number, email, and city, plus any additional information provided where needed to deliver the service or meet legal requirements.
- Order, subscription, address, shipping, payment, and invoice data.
- Digital scan, clinic, and files required to provide the service.
- Usage, device, and security logs required to protect and improve the platform.
2. Purposes
We process data to create accounts, perform contracts and orders, arrange scanning and shipping, issue invoices, provide support, prevent fraud, secure systems, comply with legal requirements, and improve services. Marketing data is used only where legally permitted and with required consent. Email, mobile, and WhatsApp may be used for service notifications relating to orders, shipments, and clinic appointments, while offers and discounts are sent only when the optional marketing consent is active.
3. Sharing
Data may be shared as necessary with the selected clinic, payment processor, carrier, invoicing and accounting provider, hosting, email and messaging providers, and authorities where legally required. Service providers must protect the data and use it only for the defined purpose.
4. Retention and security
Data is retained as required to provide services, meet legal and accounting duties, and resolve disputes. We use technical and organizational controls including access restrictions, encryption in transit, security logs, and backups.
5. Your rights
- To be informed, access your data, and obtain a copy subject to applicable rules.
- To request correction or completion of inaccurate data.
- To request deletion, restriction, or withdrawal of consent where legally applicable.
- To submit a complaint through Support and then to the competent authority where appropriate.
6. Minors
Where the beneficiary is a minor, processing and contracting must be authorized by the guardian or legal representative and carried out in the minor’s best interests.
7. Contact and updates
Privacy requests may be submitted through the Support page after login. Identity verification may be required before access, correction, or deletion.
Data Rights & Account Deletion
Version: July 7, 2026
1. Submitting a request
Account holders may request access, correction, deletion, or restriction through the Support page. The request should identify the relevant data and requested action.
2. Identity verification
To protect the account, additional information may be required to verify the requester’s identity or legal authority before processing the request.
3. Account deletion
After verification, the account is disabled and data without a continuing legitimate purpose or legal retention duty is deleted or de-identified. Full deletion may not be immediate where orders, subscriptions, disputes, accounting, or tax obligations remain.
4. Data that may be retained
Invoice, payment, contract, consent, security, and fraud-prevention records may be retained for legally required periods or to protect rights, with use restricted accordingly.
5. Withdrawal of consent
Consent may be withdrawn where consent is the legal basis. Withdrawal does not affect prior lawful processing and does not prevent processing required to perform a contract or meet a legal obligation.